Frequently Asked Questions

Q.  What is the minimum order quantity and value required?
A. We have a highly flexible production system that enables us to offer products. However, unit pricing for small quantities would be higher than the unit price for large quantities.

Q.  What is your sampling policy?
A. We understand that customers need to have products samples before they place their orders. Therefore, samples against cost are available on request.

Q.  How can I pay for my order?
A. For the convenience of our buyers, we offer two different payment terms:
Full Advance Payment:
This method involves minimum bank charges as compared to other methods of payment. You may send the payment by TT or Wire Transfer, favouring Criticare to our Bankers under intimation to us.
Letter of Credit:
We accept confirmed, irrevocable letter of credit, payable at sight against bulk orders. All bank charges must be to the account of the buyer.

Q.  What are your Bank & Account details for remitting payment?
A.Criticare Inc.
    Bank of America
    Vergina Beach Branch
    A/C No. 435005528686
    Swift Code: BOFAUS3N
    Routing number (For Paper 051000017) (For Wires 026009593)

Q.  Do you provide delivery / shipping information?
A. Delivery & up-to-date communication regarding the shipping information is another way to measure our performance. We, guarantee a 98% on time delivery for all orders as per terms of our proforma.

Q.  How can I request for a price list or catalogue?
A. Please use the inquiry form to request our price list and complete product catalog.

Q.  What is the processing duration for a typical order?
A. 2 to 8 weeks from receipt of advance payment to our account or letter of credit in hand along with confirmed order.

Q. How can I get your products with my company logo on them?
A. We provide Private labeling on request.  For private labeling service, we manufacture products as per the desired specifications of our clients wherein the products are marketed by client with their brand name.

Q. Do you offer manufacture products that are not listed in your catalogue?
A. Yes, we do manufacture products that are not listed in our product catalogue. We manufacture these products as per the specifications, design and needs of the end user.  Just provide us with two samples and designs, and we will endeavour to meet all your tenders and requirements.

Q. Can I place an order on "My Target Prices"?
A.Yes, we provide a special facility to our customers to place orders at their own target prices for the products they require. After having your target prices we will make all the calculations in order to achieve your targeted prices exactly or as close as possible. To utilize this facility, you can simply give us your list and quantities with your target prices. Our team will revert back to you as early as possible.

Q. What currencies you accept payments in?
A. We prefer dealing in US $. However, we can also accept payments in other currencies if it is necessary to do so.

Q. What is the approximate shipping cost?
A. Sea freight is approximately 3-8 % of FOB value for voluminous consignments, while Airfreight / Courier charges are approximately 15-50% of the FOB value that depends on the gross weight, volume of shipment and the destination.

Q. How can I have a Proforma Invoice/ Quotation?
A. You can have Proforma Invoice/ Quotation either by providing us the list of your requirements through fax, email or by sending an inquiry.  While asking for a quote, it is essential to mention the quantity, destination/port and the mode of shipment. Without this information we may not be able to process your request.

Q. What modes of shipment are employed?
A. We select shipments in a most efficient and convenient manner after thorough evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. We have developed partnerships with internationally renowned carriers, such as DHL, UPS & FedEx for express and consistent deliveries.

Q. What options do I have for paying the freight charges?
A. We make the Proforma Invoices as per the clients’ instructions, like - C&F: Cost and Freight, CIF: Cost Insurance and Freight, FOB: Free on Board.

In FOB shipments we can ship through the client's chosen AIRLINE. For FOB shipments we can ship in "TO PAY" mode for destinations having facility for this mode. In case it is not possible, we request the client to remit the freight after organizing the shipment and having the exact freight charges from the concerned airlines, then the shipment is effected PREPAID. We can also send small or sample shipments on freight collect basis as per the clients’ arrangement with Courier Companies.

Q. How can my ordered goods be insured?
A. For any order above US$ 20,000.00, we provide free of cost insurance. The claims, if any are payable at destination to the consignee cost in addition to 10% i.e. 110% of the value of order including freight.

For orders less than US$ 20,000.00, the charges of insurance will be borne by the client.

Q. Do you charge for your sample of Products?
A. We give free sample to our regular clients having business exceeding US$50,000.00 in a financial year. For regular clients with smaller size business, we provide free samples and only the shipping cost is borne by the client.  For occasional or first time clients the samples are sent on payment of full cost of samples and shipping.